Cancellation & Missed Appointment Policy

We understand that unexpected circumstances may arise, requiring you to reschedule or cancel your appointment. Your commitment to your well-being is important to us, and we strive to provide a supportive and understanding environment.

To ensure that our clinic runs as smoothly as possible we have the following policies in place.  We encourage our patients to be actively involved in the planning of their care and to attend their scheduled appointments. We kindly ask that you provide at least 24 hours’ notice if you need to make any changes to your scheduled appointment to allow us to offer that time to other patients.

Whilst we understand that there may be times when extenuating circumstances prevent you from attending your appointment or rescheduling your appointment at late notice, we must be firm, fair and consistent with all patients.

Cancellations within 24 hours of the session time will incur a charge of 50% of your scheduled appointment fee. Arriving without notice will incur full fees.

Please note that you are unable to claim for these fees with your private health fund.

By adhering to our Missed Appointment Policy, we aim not only to create a culture of mutual respect between patient and practitioner, but to also improve health outcomes by ensuring continuity of care.

To make changes to your booked appointments, please do so online via our bookings portal, via email or alternatively phone and leave a message to inform us of any necessary modifications. We will do our best to accommodate your request.

As a courtesy, a SMS or email reminder will be sent out prior to your appointment.

Thank you for your cooperation and understanding.